Privacy Policy

Last Updated: 5 June 2025

Xakwa Foundation NPC (“we”, “us”, or “our”) is committed to protecting the privacy of individuals whose personal information we collect and process. This Privacy Policy explains how we collect, use, and safeguard your personal information in compliance with the Protection of Personal Information Act, 4 of 2013 (POPIA) of South Africa.

1. What This Policy Covers
This policy applies to all personal information collected through our website’s contact form and any other interactions you may have with Xakwa Foundation in digital or written form.

2. What Personal Information We Collect
When you complete our contact form, we may collect the following personal information:

• Full Name

• Email Address

• Phone Number (optional)

• Any other personal information voluntarily submitted through the contact form

3. How We Use Your Information
We use your personal information only for the purposes for which it was collected, which may include:

• Responding to your queries or requests

• Contacting you for follow-up communications

• Internal record keeping

• Reporting on communication activities (in aggregated, anonymous format)
  We will not use your personal information for any other purpose without your explicit consent.

4. Disclosure of Your Information
We will never sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• With service providers who assist us in operating the website (e.g., web hosting), bound by confidentiality agreements

• When required by law, regulation, or a valid legal process

5. Data Security
We take appropriate, reasonable technical and organisational measures to secure your personal information against loss, theft, unauthorised access, disclosure, alteration, or destruction. These include:

• Encrypted website connection (SSL)

• Secure contact form submissions

• Access limited to authorised personnel only

6. Your Rights
Under POPIA, you have the right to:

• Access the personal information we hold about you

• Request correction or deletion of your information

• Object to the processing of your personal information

• Lodge a complaint with the Information Regulator if you believe your rights have been infringed

To exercise these rights, please contact us at:
Email: info@xakwafoundation.com
Phone: +27 12 472 0328

7. Retention of Personal Information
We retain personal information only as long as necessary to fulfil the purposes for which it was collected or as required by law.

8. Changes to This Policy
We may update this policy from time to time. Please review it periodically for any changes. Continued use of our services constitutes acceptance of the updated policy.

9. Contact Us
If you have any questions or concerns regarding this Privacy Policy or our data handling practices, please contact:

Xakwa Foundation NPC
Email: info@xakwafoundation.com
Phone: +27 12 472 0328
Address: Park Lane West, 180–197 Amarand Ave, Waterkloof Glen, Pretoria, 0010